Turn returns into revenue.
Every return is a customer about to leave with your money. Returo offers them a gift card with a bonus, or an exchange, before the refund. Many say yes, and the revenue stays in your store.
Runs inside Shopify
Native gift cards, orders and exchanges. Nothing to reconcile.
Zero support tickets
Customers finish the whole return themselves with order number and email.
A bonus that pays for itself
A few percent on the gift card keeps a sale that would have been refunded.
No label admin
PostNord and Shopify Shipping labels go out on their own the moment a return is approved.
One flow, from return to next order.
Fewer support tickets.
Customers handle the whole return themselves with order number and email. Your team never opens a ticket.
Money that would leave, stays.
Every return is offered a gift card with a bonus, or an exchange, before the refund. The refund is still there, one click away, but it stops being the default.
A small bonus, a whole sale kept.
Five, ten or fifteen percent on top of the gift card. A fraction of the order, instead of losing all of it.
A wrong size stays a sale.
The customer picks the replacement in the same flow, and the order never turns into a refund.
Know exactly what you kept.
Refunds avoided, gift cards issued, revenue retained. One dashboard, updated as returns come in.
- Refunds avoided
- $18,420
- Gift cards issued
- 312
- Revenue retained
- 74%
No more label admin.
The label is generated the moment a return is approved and lands with the customer. Shopify Shipping and PostNord today, more to come.
How a return becomes the next order.
- 1
The customer starts, your team does nothing
Order number and email. No login, no ticket, no waiting.
- 2
The gift card becomes the obvious pick
A bonus on top, an exchange beside it, the refund a click further down. Nothing is hidden, the better deal just comes first.
- 3
One tap, the money stays
The customer confirms the gift card with your bonus on top, and comes back to spend it.
Run your numbers.
Two inputs: returns per year and average order value. See what stays in your store, and the same email puts you first in line for early access.
Exchanges that keep the sale.
A wrong size does not have to cost you the order. The customer swaps it in your own storefront, the difference settles either way, and it lands as a native Shopify exchange on the original order.
The right size, or something better
Same product in another size, or anything else in the catalog. Only variants in stock are offered.
Credit that gets spent, in your store
The customer lands in your store with the return credit at the bottom of every page and builds the exchange there.
The difference settles itself
A pricier pick is paid in Shopify checkout before it ships. A cheaper one comes back as a refund or a gift card.
The customer pays the difference
Collected in Shopify checkout. The replacement waits on hold until it is paid, or ships right away. You choose, per store.
The difference comes back
As a refund, or as a gift card with your bonus on top. The customer picks.
An even swap
No money moves. The return is confirmed in one tap and the replacement goes out.
Set it up once, then let it run.
Returo lives in your Shopify admin. Match your brand, choose the outcomes customers see, set the bonus, connect your carrier. After that, every return lands in one queue and mostly takes care of itself.
Every answer on one page
Items, reason, money, label and milestones on one page, with the customer beside it. Mark delivered or retry a payout in one click.
Nothing slips through
The last seven days at a glance, then every return with its status: needs attention, awaiting payment, awaiting hand-in, in transit, delivered, completed.
Looks like your store, not an app
Brand and accent colors, your logo, your welcome copy. The preview updates as you type.
You decide what customers can pick
Turn exchange, gift card and refund on or off, reorder them, set which ones carry the label fee, and edit the wording per language.
Spend the bonus only where it earns
A default percentage on every gift card, plus rules per product, tag, collection, type or vendor. Zero turns it off for a scope.
Your carrier, your rates
PostNord through your own agreement, Shipmondo, or a link to your prepaid label. Test mode until you are ready.
Keep your next refund.
Returo is opening up to its first early-access stores. Tell us where to reach you, or book a slot straight in the calendar.