Turn returns into revenue.
Returo is the Shopify app that steers every return toward a gift card with a bonus, or a swap. Money that would leave as a refund stays in your store.
Built for Shopify
Lives in your Shopify admin and uses Shopify gift cards and orders.
No account needed
A customer starts a return with just order number and email.
A bonus you set
Add a percentage on top of the gift card. Per store, per campaign.
Labels handled
PostNord and Shopify Shipping labels, generated automatically.
One flow, from return to next order.
Self-serve returns, no login.
Customers open the portal, type their order number and email, and pick what to send back. No tickets for your support team.
Refunds become gift cards.
Returo steers every return toward a gift card with a bonus, or a swap. A cash refund is still there, but it becomes the last resort.
The bonus you choose.
Five, ten or fifteen percent on top of the gift card. It costs you a fraction of a lost sale.
Smart swaps.
Wrong size or colour? The customer picks the replacement in the same flow.
Watch revenue stay home.
Refunds avoided, gift cards issued, revenue retained. All in one dashboard, updated as returns come in.
- Refunds avoided
- $18,420
- Gift cards issued
- 312
- Revenue retained
- 74%
Labels print themselves.
Pluggable carrier adapters generate return labels the moment a return is approved. Shopify Shipping and PostNord today, more to come.
How a return becomes the next order.
- 1
The customer opens the portal
Order number and email. No login, no waiting for support.
- 2
Returo offers a gift card, a swap or a refund
The bonus makes the gift card the obvious pick. The swap keeps the sale. The refund is the fallback.
- 3
One tap, the money stays
The customer confirms the gift card with your bonus on top. The revenue stays in your store.
Run your numbers.
Two inputs: returns per year and average order value. The estimate updates as you type, and the same email puts you first in line for early access.
Exchanges that keep the sale.
A wrong size does not have to become a refund. Returo turns it into a swap in your own storefront, settles the difference either way, and books it as a native Shopify exchange on the original order.
Pick a replacement, or browse the whole store
Same product in another size, or anything else in the catalog. Only variants in stock are offered.
Shop the real storefront, credit in hand
The customer lands in your store with the return credit at the bottom of every page and builds the exchange there.
Settle the difference in one step
A pricier pick is paid in Shopify checkout before it ships. A cheaper one comes back as a refund or a gift card.
The customer pays the difference
Collected in Shopify checkout. The replacement waits on hold until it is paid, or ships right away. You choose, per store.
The difference comes back
As a refund, or as a gift card with your bonus on top. The customer picks.
An even swap
No money moves. The return is confirmed in one tap and the replacement goes out.
Your side of it, inside Shopify.
Returo lives in your Shopify admin. Match the portal to your brand, decide which outcomes customers see, set the bonus, pick your carrier, and keep every return in one queue.
Every return, top to bottom
Items, reason, money, label and milestones on one page, with the customer beside it. Mark delivered or retry a payout in one click.
One queue for every return
The last seven days at a glance, then every return with its status: needs attention, awaiting payment, awaiting hand-in, in transit, delivered, completed.
Match the portal to your store
Brand and accent colors, your logo, your welcome copy. The preview updates as you type.
Decide what customers can pick
Turn exchange, gift card and refund on or off, reorder them, set which ones carry the label fee, and edit the wording per language.
Set the bonus, override it where it matters
A default percentage on every gift card, plus rules per product, tag, collection, type or vendor. Zero turns it off for a scope.
Labels from the carrier you already use
PostNord through your own agreement, Shipmondo, or a link to your prepaid label. Test mode until you are ready.
Be first in line.
Returo is opening up to its first early-access stores. Tell us where to reach you, or book a slot straight in the calendar.